Reference

How qqstarvegas Handles Your Personal Data

Your privacy matters to us at every step — from the moment you open an account through every deposit you make via DANA, OVO, GoPay or QRIS.

Encrypted account storageDANA, OVO, GoPay, QRIS transaction data protectedNo data sold to third parties24-hour deletion request channelIndonesia-region data handling

Explore Lobby Read FAQ

Browse What Data We Collect and Why

qqstarvegas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with qqstarvegas, we collect the personal details you provide during registration — your name, email address, phone number and, where local law permits, a government-issued identity number for verification. Every time you add funds through DANA, OVO, GoPay or QRIS, we

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record the transaction reference, amount and timestamp so your wallet history stays accurate and disputes can be resolved quickly. We also collect device identifiers and session logs to detect unauthorised access attempts on your account. Behavioural data — such as which game rooms you enter —
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is processed in aggregate only and is never attached to your personal identity record. Your payment data from DANA, OVO, GoPay and QRIS is stored in encrypted form and is never shared with advertisers. Retention periods depend on local law and, for financial records, typically span
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five years to meet regulatory requirements in the Indonesia region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

You have the right to ask questions about your data, request a copy of what we hold, or ask us to correct or delete it. Our dedicated privacy support channel is staffed seven days a week from 08:00 to 24:00 WIB, so whether you are in Jakarta during business hours or connecting from Surabaya late at night, a real response reaches you the same day. Use any of the three paths below to start your request.

Team online

Live Chat — Privacy Queue

Open the live chat widget on any page of qqstarvegas and choose 'Privacy & Data' from the topic menu. Our team responds within five minutes during operating hours, 08:00–24:00 WIB, every day of the week.

Email Privacy Request

Send your request to our privacy inbox with your registered account email as the subject line. We acknowledge every email within two hours during operating hours and complete data-access requests within seven working days.

In-Account Privacy Centre

Log into your qqstarvegas account, go to Settings → Privacy Centre, and submit a data request form directly. The form pre-fills your account details so the team can verify your identity without extra back-and-forth.

DATA HANDLING STANDARDS

Explore How We Protect Your Account Data

We apply layered technical and procedural controls to every piece of personal data we hold.

Encryption at Rest and in Transit

All personal data — including payment references from DANA, OVO, GoPay and QRIS — is encrypted using AES-256 at rest and TLS 1.3 in transit. No raw personal record travels over an unencrypted channel at any point in our systems.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies in aggregate form to improve the lobby layout. You can manage cookie preferences from the footer cookie panel without losing your account session or wallet balance.

Account Access Controls

Your account is protected by password hashing and optional two-step verification via your registered mobile number. Failed login attempts beyond five in a row trigger an automatic account lock and an alert to your registered email address.

Data Retention Schedule

Account profile data is kept for the lifetime of your active account plus 90 days after closure. Financial transaction records including DANA and OVO receipts are retained for five years where local law requires it for audit purposes.

Third-Party Data Sharing

We share data with payment processors — including the networks that run DANA, OVO, GoPay and QRIS — only to the extent needed to complete your transaction. We do not sell, rent or trade your personal data with any advertiser or marketing partner.

How to Request Changes or Deletion

Submit a deletion or correction request through Settings → Privacy Centre or via our privacy email. We verify your identity against your registered account, complete the change within seven working days, and send a confirmation to your email once done.

Switch to Answers: Your Privacy Questions

These are the privacy questions we hear most often from you. If your specific question is not covered here, the privacy support chat is available from 08:00 to 24:00 WIB, seven days a week, and your registered email gives us the reference we need to answer you accurately.

We collect your name, email, phone number and, where local law permits, an identity document number for verification. Device identifiers and session timestamps are also logged to keep your account secure from unauthorised access attempts.

We store transaction references, amounts and timestamps from each DANA, OVO, GoPay and QRIS payment so your wallet history is accurate. We do not store full payment-account credentials — those remain on the respective payment platform's secure servers.

Profile data is kept for 90 days after account closure, then deleted. Financial transaction records from DANA, OVO, GoPay and QRIS are retained for five years where local law requires it, after which they are permanently purged from our systems.

Yes. Submit a data-access request through Settings → Privacy Centre or email our privacy inbox from your registered address. We complete data-access requests within seven working days and deliver your data in a readable format.

We share data only with payment processors — such as the DANA, OVO, GoPay and QRIS networks — strictly to complete your transactions. We do not sell or share your personal data with advertisers, data brokers or any unrelated third party.

Go to Settings → Privacy Centre inside your account and submit a deletion or correction form, or contact the privacy live chat queue. We verify your identity, process the request within seven working days, and confirm completion by email.

Chat transcripts are stored for up to 90 days to help resolve any follow-up queries you raise. After 90 days they are deleted unless a dispute or regulatory requirement makes retention necessary where local law applies.

How qqstarvegas Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat — Privacy Queue

Email Privacy Request

In-Account Privacy Centre

Explore How We Protect Your Account Data

Encryption at Rest and in Transit

Cookie and Tracking Policy

Account Access Controls

Data Retention Schedule

Third-Party Data Sharing

How to Request Changes or Deletion

Switch to Answers: Your Privacy Questions

01 What personal data does qqstarvegas collect when I open an account?

02 Does qqstarvegas store my DANA, OVO, GoPay or QRIS payment details?

03 How long does qqstarvegas keep my personal data after I close my account?

04 Can I request a copy of all the data qqstarvegas holds about me?

05 Does qqstarvegas share my data with any third parties or advertisers?

06 How do I ask qqstarvegas to delete or correct my personal information?

07 What happens to my data if I contact customer support via live chat?

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